Assistance for passengers
with disabilities
or reduced mobility

In order to ensure the comfort of all customers, Chopin Airport provides a wide range of facilities for disabled and reduced mobility passengers.


All disabled travelers using the Warsaw airport can receive free assistance, starting from the moment they report at the airport, through check-in and security check, right up until they are seated on the plane. The same level of assistance is offered to arriving passengers.


1. If you require assistance due to disability or reduced mobility, notify your airline or tour operator when pre-booking and buying the ticket, but no later than 48 hours prior to your planned departure. This will help us provide the service you need at the time convenient to you.

2. If you fail to notify us in advance, we will do our best to provide the assistance you require, but you may have to wait a little longer. (list of airlines)

3. Warsaw Chopin Airport provides smooth, high quality services to disabled and reduced mobility passengers in accordance with the target service levels specified in ECAC Doc. No 30 (Part I).

a. For Pre-Notified Departing Customers upon arrival at the airport, once they have made themselves known:
 
  • 80% of customers should wait no longer than 10 minutes for assistance
  • 90% should wait for no longer than 20 minutes
  • 100% should wait for no longer than 30 minutes.

b. For Non Pre-Notified Departing Customers upon arrival at the airport, once they have made themselves known:
 
  • 80% of customers should wait no longer than 25 minutes
  • 90% should wait no longer than 35 minutes
  • 100% should wait no longer than 45 minutes.

Note: Waiting times over 15 minutes are subject to availability of waiting areas as referred to in 1.5.

c. For Pre-Notified Arriving Customers Assistance should be available at the gate-room / aircraft side for:
 
  • 80% of customers within 5 minutes of "on chocks"
  • 90% within 10 minutes
  • 100% within 20 minutes.

d. For Non Pre-Notified Arriving Customers Assistance should be available at the gate-room / aircraft side for:
 
  • 80% of customers within 25 minutes of "on chocks"
  • 90% within 35 minutes
  • 100% within 45 minutes.
1. Taxi - recommended designated taxi ranks are located immediately in front of Terminal A (arrivals level), making it easy to get to/from Chopin Airport.

2. Public bus - Bus stops are located opposite Terminal A (arrivals and departures levels).

3. Train – Warsaw Chopin Airport can also be accessed by train. In the connector between the railway station and the Terminal there is a special intercom pylon where disabled customers or with reduced mobility can request assistance.

4. Car parks – There are designated disabled parking spaces at paid P1 car park, next to the lifts.

5. Access to Terminal A - There are 4 marked intercom pillars at the Departure level, where disabled customers can request assistance.

6. Access to Terminal A from the train station - The route from the station to the Terminal on both Arrival and train station levels has been equipped with corrugated tiles, adjusted to lead people with visual impairment.
disabled airport Once at the airport, report your arrival at one of the following places:
 
  • reporting points located in front of the terminal (information pillars) – use the intercom;
  • any airport information desk inside the terminal;
  • check-in desks for your flight.

Our specially designated staff will be at your disposal within a maximum of 10 minutes of receiving your request (in the case of passengers who requested assistance at least 48 hours before their flight).

Information pillars located in way from train station



Information pillars located in front of the terminal

 

Passenger-friendly Terminal – facilities for people with disabilities or reduced mobility.

There are a number of facilities for passengers with disabilities and reduced mobility throughout Terminal A, marked with this sign:

wheelchair

disabled terminal 1. Selected check-in and information desks, as well as transfer desks are equipped with an induction loop system, marked with the following sign:

disabled ear

2. Toilets for disabled visitors are available throughout the terminal, both in the public and restricted areas.

disabled toliet

3. Accessible lifts – all lifts at our airport are disabled-friendly and well-marked and have signs in braille.

4. Dedicated seats – In both public and restricted area of the Terminal there are specially adjusted and clearly marked seats for disabled customers or with reduced mobility.
 

 

Code of Good Practice for Provision of Ground Handling Services to Disabled Persons
and Persons with Reduced Mobility at Warsaw Chopin Airport


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