If, on arrival in Warsaw, you realise that your luggage is lost, report it at one of the two lost luggage offices in the baggage reclaim hall, or contact the Lost & Found Office through dedicated phones available in the general access zone, arrivals level.
The lost lugagge offices are run by ground handling agents – Welcome Airport Services, LS Airport Services and Baltic Ground Services:
Central Baggage Search Office (LOT Polish Airlines )
Welcome Airport Services (WAS) provides services to passengers flying with the following airlines: Air Berlin, AER LINGUS, AIR FRANCE, Alitalia, BRITISH AIRWAYS, Czech Airlines, EL-AL, EMIRATES, Eurowings, Finnair, KLM, NORWEGIAN, SAS, SPRINTAIR, SunExpress, TAILWIND, TRAVEL SERVICE, TUI, VUELING, Wizz Air
LS Airport Services (LS) provides services to passengers flying with the following airlines: Adria, Aegean, Air Cairo, Air Canada, Air China, Air Malta, Air Memphis, Atlas Blue, Aurela Airlines, Austrian, Belavia Airlines, Blue Air, Brussels Airlines, Bulgaria Air, Bulgarian Air Charter, Corendon, Ellinair, Enter Air, FlyEgypt, Hi Fly, JET2.COM, Lufthansa, Luxair, Neos, Nesma, Nouvelair, Pegasus, PLL LOT S.A., Privilege, Qatar, Royal Air Maroc, Ryanair, Small Planet, Sprintair, SWISS, Syphax Airlines, TAP PORTUGAL, Turkish Airlines
Baltic Ground Services (BGS) provides services to passengers flying with the following airlines: Aeroflot, Air Baltic, Ukraine International Airlines, WOW Air.
Lost and found office
Central Baggage Search Office (LOT Polish Airlines )
- Telephone: +48 22 650 12 50
- e-mail: poszukiwanie.bagazu@lot.pl
- fax: +48 22 650-25-54
Welcome Airport Services (WAS) provides services to passengers flying with the following airlines: Air Berlin, AER LINGUS, AIR FRANCE, Alitalia, BRITISH AIRWAYS, Czech Airlines, EL-AL, EMIRATES, Eurowings, Finnair, KLM, NORWEGIAN, SAS, SPRINTAIR, SunExpress, TAILWIND, TRAVEL SERVICE, TUI, VUELING, Wizz Air
- Telephone: +48 22 650 43 85
- e-mail: lost.found@was-handling.pl
LS Airport Services (LS) provides services to passengers flying with the following airlines: Adria, Aegean, Air Cairo, Air Canada, Air China, Air Malta, Air Memphis, Atlas Blue, Aurela Airlines, Austrian, Belavia Airlines, Blue Air, Brussels Airlines, Bulgaria Air, Bulgarian Air Charter, Corendon, Ellinair, Enter Air, FlyEgypt, Hi Fly, JET2.COM, Lufthansa, Luxair, Neos, Nesma, Nouvelair, Pegasus, PLL LOT S.A., Privilege, Qatar, Royal Air Maroc, Ryanair, Small Planet, Sprintair, SWISS, Syphax Airlines, TAP PORTUGAL, Turkish Airlines
- Telephone: +48 22 206 9540 or +48 22 206 95 50
- e-mail: lostluggage@lsas.aero
Baltic Ground Services (BGS) provides services to passengers flying with the following airlines: Aeroflot, Air Baltic, Ukraine International Airlines, WOW Air.
- Telephone: +48 22 650 30 52
- e-mail: lostfound.waw@bgs.aero
Lost and found office
- location: Departure level of Terminal A, departure hall, next to security control in the CDE zone.
- phone: +48 (22) 650 2006
- e-mail: bagaz@polish-airports.com
- opening hours: Monday-Friday 6 am – 10 pm, weekends and holidays 6 am - 6 pm.
- The Lost and Found Office receives items found at Warsaw Chopin Airport, except luggage lost during air travel.
- According to the law, all the objects found in a public building after 3 days are submitted to the office of regional authorities. In case of Chopin Airport, these items are sent to the city Lost and Found office, Dzielna 15 St. in Warsaw.